Shipping policy
Shipping Policy
Dispatch & Processing Times
All orders are dispatched from Mackay, Queensland, within 1–2 business days of purchase.
Shipping Carrier
We utilise Sendle for all our deliveries. Sendle partners with a dynamic network of couriers across Australia to ensure efficient and reliable service.
Delivery Options
- Standard Shipping: Estimated delivery times vary based on destination.
- Express Shipping: Available through Sendle Express, offering 2-day delivery across Australia, including remote areas.
Customers can select their preferred shipping option at checkout.
Shipping Charges
Shipping costs are calculated at checkout based on the selected delivery option and destination.
Free Shipping
We offer free standard shipping on all orders over $150 within Australia.
Tracking
All parcels are tracked. Once your order is dispatched, you will receive a tracking number to monitor your shipment's progress.
Delivery Responsibility
Once parcels are handed over to Sendle, they assume responsibility for the delivery process. However, we are committed to assisting our customers in resolving any delivery issues.
Packaging
We use standard, secure packaging for all orders. Multiple items may be combined into a single parcel when appropriate.
PO Boxes
Please note that Sendle does not deliver to PO Boxes. A physical street address is required for delivery.
Remote Areas
Deliveries to remote areas are serviced based on Sendle's coverage. Delivery times may vary depending on the location.