FAQS

Where are By Sass products made?

Our swimwear is designed in Queensland, Australia and thoughtfully manufactured in Bali, Indonesia.

We care deeply about sustainable manufacturing practices and fair work. We welcome questions and queries about our manufacturing partners. You can reach us here.

How can I best care for my new swim?

A little love goes a long way. Rinse your swimmers in cool, fresh water after every wear, hand wash gently, and lay them flat in the shade to dry. Skip the machine, the dryer and direct heat.

A few things to keep in mind: sunscreen, tanning products, oils and chlorine are tough on swimwear, so rinse soon after contact. Be mindful of rough surfaces, which can snag the fabric. Treated kindly, your pieces will hold their shape and colour for seasons.

Can I surf in BY SASS swimwear?

We ensured to put our swimwear through vigorous product testing (nose-diving on 1ft point breaks) and rest assure, no nip-slipping occurred. (for legal purposes, we cannot confirm whether your particular nip would slip)

Our styles are designed to move with you. They do have a cheeky fit, so keep this in mind when shredding.

Our fabrics are made to last in the salt, sun and sand. As with any fabric, general wear and tear is expected with prolonged sun exposure.

What does the name 'by sass' represent?

BY SASS, by sisters.

The name By Sass was born from our mum's hair salon "SASS Hair", which sits on the corner of a teeny tiny country highway town.

For years, every day, we watched women leave our mum's salon feeling a little more like themselves.

Living with intention, a conduit to self-actualisation.

You can read more about our story here.

SHIPPING & RETURNS

When will my new items arrive?

We aim to dispatch all orders within 1-2 business days.

Once your items are shipped, we'll send you an email with tracking.

Shipping times

  • Standard Domestic Shipping: 2-8 business days
  • Express Domestic Shipping: 1-4  business days.
  • International Shipping: please refer to the estimate at checkout as times vary depending on location.
How much does shipping cost?

Domestic orders over $200 AUD

FREE SHIPPING

Standard Domestic Shipping

$10 AUD 

Express Domestic Shipping

$15 AUD

What is your returns policy?

CHANGE OF MIND RETURNS

We want you to love your pieces, for change of mind returns, every item must be:

  • Unworn, unwashed and unused, in original condition with all tags attached and original packaging.
  • Returned with the hygiene liner/sticker fully intact - please keep it in place while trying pieces on, and try swim on over your own underwear.
  • Free from any signs of wear, including makeup, fake tan, self-tanner, deodorant, sunscreen, perfume or marks.

To initiate a return, please contact us here or by emailing hello@bysassau.com.au

How do I start a return?

To initiate a return, please contact us here or by emailing hello@bysassau.com.au

You can view our Shipping Policy here. Contact us